All orders are processed + shipped within 1-3 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to make changes once an order is placed, however if you need a hand, please email Sales@winnisquamcandle.com or call customer service at 1-855-462-9985 with as many details as possible and we'll try our best to help. Our team is available Monday through Friday, from 9am to 5:00pm EST.

Once picked up and scanned in by our carrier, transit times range 3-10 business days, depending on shipping method + delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created. 

Want it fast? We don't blame you. That's why we offer UPS 2-Day for continental domestic orders. Pricing is dependent upon destination/weight of package. We ask that you please apply our 1-3 business day window for processing to plan accordingly.

Orders placed with UPS 2-Day will arrive within two business days once shipped from our fulfillment location. Orders placed on Thursday or Friday with UPS 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.

This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at Sales@winnisquamcandle.com.

If you’re not 100% satisfied with one of your Winnisquam Candle Company products, we would love to help make that right!  Please contact our Customer Care team at Sales@winnisquamcandle.com. within 30 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.

If you're experiencing an issue with a Winnisquam Candle product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/vault release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.